You have now decided to use services of Counselling Xtra for Counselling therapy. The aim of counselling is to provide the opportunity for you to be heard and respected enabling you to explore and express your feelings in a safe non-judgemental environment.At Counselling Xtra we operate a strict confidentiality policy, safeguarding your right of privacy in alliance with the BACP code of practice. However, there are exceptions when confidentiality cannot be guaranteed.
Should any of these situations manifest themselves. I will retain the right to break confidentiality and bring this to the attention of my supervisor and the organisation.
My commitment to you is to offer you a safe setting in which to work at your pace. I will endeavour to support you in enabling you to gain a greater insight into self-understanding and self-acceptance.
The counselling sessions are for fifty-five minutes each week, at a time agreed with you, equally there is an expectation for you to be on time for your appointment and to give as much notice if you need to cancel. Should cancellation occur on the day of the appointment full fees will be payable.
If after your session, within a week you have any symptoms of COVID-19 please let me know immediately. I will also contact you, should any COVID- 19 cases arise within our organisation. Please be aware that we may need to provide the NHS with your name and contact telephone number for contact tracing.